Return and Refund Policy

At Pulgarin & Co LLC, we are committed to providing a transparent and high-quality shopping experience. To ensure efficient, safe, and fast shipping and delivery, all our order fulfillment, logistics, and customer services are managed in direct collaboration with Amazon.

Therefore, all returns and refunds are processed according to Amazon's official standard policies:

Return Window:

You have a period of 30 days from the receipt of your order to request a return or exchange.

Product Eligibility:

Returns are accepted for both defective and non-defective products (such as changes of mind), ensuring full customer flexibility. The item must be returned in its original packaging.

Automated Management:

To initiate a return, you do not need to ship items back to our offices. Simply go to the "Returns & Orders" section within your Amazon account, select the item from our brand, and choose "Return or replace items". The system will automatically generate a prepaid shipping label for you to process your refund or replacement immediately. You can also contact us or review our products directly on our Amazon Official Store.